Unison Care FAQ’s
Is Unison Care a registered company?
Yes. Unison Care is a registered incorporated company operating in Quebec and providing private-pay, non-medical personal care services for seniors.
What type of services does Unison Care provide?
Unison Care provides structured, private-pay, non-medical personal care services for seniors living in the West Island of Montreal.
Our services include:
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Mobile foot care for seniors
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Personal hygiene and bathing assistance
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Dementia-supported hygiene care
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Short check-in and independent oversight visits
All services are delivered in scheduled, time-bound visits focused on dignity, safety, and consistency.
Is Unison Care a home care agency?
Unison Care is not a full-service home care agency.
We provide supplemental personal care services designed to support families, companion caregivers, and residence-based care by offering focused visits without long minimum hour commitments.
Who We Serve
Who is Unison Care best suited for?
Unison Care is best suited for seniors who:
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Are independently mobile and able to bear weight safely
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Require assistance with foot care or personal hygiene
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Benefit from calm, structured, one-on-one care
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Live in private homes, condominiums, retirement residences, long-term care facilities, or hospitals (short-term check-ins)
When care needs exceed our scope, we assist families with guidance toward appropriate higher-acuity care providers.
Do you serve seniors living with dementia?
Yes. Unison Care provides dementia-informed personal care services for seniors living with mild to advanced dementia, as long as the client remains able to bear weight and walk safely.
Extended time blocks are reserved when needed to allow for reassurance, redirection, and a calm pace of care.
Caregivers & Qualifications
Are caregivers trained and experienced in personal care?
Yes. Care is provided by certified PABs (Préposé(e)s aux bénéficiaires) or experienced caregivers with a minimum of two years of hands-on experience in personal care settings.
New caregivers complete orientation and supervised shadowing before working independently. The length of this period is determined by prior experience and demonstrated competency.
How are caregivers supervised?
Caregivers work under ongoing oversight to ensure care standards are consistently met.
The owner of Unison Care is a certified PAB and remains actively involved in care oversight and quality assurance.
Will the same caregiver come each visit?
Whenever possible, caregiver consistency is prioritized to support comfort, familiarity, and trust—particularly for personal and dementia-related care.
If a change is required, transitions are handled thoughtfully and communicated in advance whenever possible.
Do caregivers undergo background checks?
Yes. Background screening is part of the hiring process for all caregivers.
Are services available in French?
Yes. Services are available in both French and English.
Services & Scheduling
What services are provided during a visit?
Services depend on the visit type and may include:
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Mobile foot care (nail trimming, skin care, hygiene)
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Supervised bathing or shower assistance
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Hair wash and drying
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Hand care and basic foot hygiene
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Dressing assistance
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Bathroom clean-up
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Wellness observation and safety checks (check-in visits)
Each visit is structured and focused on its intended purpose.
How long are visits?
Visit lengths are fixed and scheduled in advance:
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Mobile Foot Care: 90-minute initial visit, 60-minute maintenance visits
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Hygiene Support Visits: 90 minutes
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Dementia-Supported Hygiene Visits: 2 hours
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Quick Check-In Visits: 30 minutes
Unison Care does not offer open-ended or hourly block scheduling.
Do you offer extended or open-ended visits?
No. Unison Care operates on a structured visit model.
Families requiring extended hourly care or ongoing companionship are best supported by a traditional home care agency.
What happens if care is refused?
Refusal can be a normal part of dementia-related care.
All visits are approached with patience, reassurance, and gentle redirection. If care is ultimately declined, the reserved time block remains billable due to travel, professional effort, and the commitment required to hold the scheduled appointment.
Do you work on holidays?
Holiday visits may be available upon request, subject to caregiver availability.
If provided, holiday visits are billed at twice the regular visit rate. For clients on annual packages, an additional holiday surcharge applies.
Appointments & Transportation
Do you accompany clients to medical appointments?
No. Unison Care does not provide transportation or accompaniment to external appointments.
For residents of the West Island of Montreal, ABOVAS offers free community transportation services:
📞 514-694-3838
Billing & Payments
How does payment work?
Payment may be completed at the time of the visit or invoiced to a designated family member, depending on what is most convenient for the client and their family.
Payment preferences are confirmed during intake.
What payment methods are accepted?
We accept the following payment options:
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On-site payment via Square (credit or debit)
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Electronic invoice sent to a family member, Power of Attorney, or trustee
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Interac e-transfer
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PayPal
Invoices are payable within 14 days unless otherwise arranged.
Can a family member be invoiced instead of the client?
Yes. Families may designate a family member, Power of Attorney, or trustee to receive invoices and manage payment on behalf of the client.
Are receipts provided?
Yes. Receipts and invoices are provided and may be used when filing income taxes to apply for Quebec’s Home Support Services Tax Credit and applicable federal senior tax credits, subject to eligibility.
Families are encouraged to consult official government resources or a tax professional for confirmation.
Getting Started
What is the best way to get in touch?
To ask questions or schedule a consultation, please contact:
Unison Care is designed for families who value structured, unrushed, and personalized personal care—and who want clarity, consistency, and dignity in every visit.